To begin life in Japan, setting up utilities such as electricity, water, and gas is essential. Here, we provide guidance on how to start each utility, with information on options for English assistance. We recommend starting these procedures about one week before moving in.
If you would like additional support, we can also introduce services to help with the utility setup process. Please feel free to inquire.
■Setting Up Electricity■
TEPCO (Tokyo Electric Power Company) offers an English-dedicated page, making it easier for international residents to navigate the setup.
Setup Procedure
- When to Apply: We recommend starting the procedure about one week before moving in.
- Required Information: New address, phone number, contract holder’s name, and desired start date for service.
- Start Time: While same-day activation is possible, it usually takes 2-3 hours. For a smoother process, setting up in advance is best.
- Application Methods: By phone or internet
Contact Information
- TEPCO English Page: click here
- TEPCO Inquiries: click here
■Setting Up Gas■
There are two types of gas in Japan: city gas and propane gas (LP gas), depending on your property. Tokyo Gas provides city gas, but some properties may require propane gas. Check with your property management or rental agency regarding which type you’ll need.
City Gas
- Necessary Equipment: City gas requires specific equipment (such as gas stoves and water heaters) that is not compatible with propane gas.
- Application Methods: Tokyo Gas provides support in English, Chinese, and Korean, as well as three-way calling in English, Chinese, Korean, Spanish, and Portuguese.
- Contact Information
- Tokyo Gas English Page: click here
- Tokyo Gas Inquiries: click here
Propane Gas (LP Gas)
- Special Equipment Required: Propane gas requires specific equipment, as city gas equipment is not compatible.
- Designated Gas Company: Certain properties specify a propane gas provider, so it is essential to confirm with your agency before signing a contract.
- Cost Consideration: Propane gas is generally more expensive than city gas.
For those needing assistance with propane gas setup, we can also introduce utility setup support services for convenience. Please feel free to reach out.
■Setting Up Water■
Water service contracts are handled by the local water bureau for each region in Japan. The specific water utility company is predetermined based on the area, so please contact the relevant water bureau for setup.
Major Water Bureaus
- Yokosuka City: click here
- Yokohama City: click here
- Kawasaki City: click here （The language on the page can be switched using the language selection option. ）
If you reside in another area, we can provide guidance for your region.
We recommend starting these procedures as early as possible to ensure a smooth transition to your new home. Additionally, we can connect you with utility setup support services if needed, so feel free to reach out for assistance.
